Returns & Exchanges

At Chilly's, we want your home to feel perfect, which is why we offer a 30-day return window for any unused items in their original packaging. Whether the style wasn't quite right or you've changed your mind, we are here to make the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.