Frequently Asked Questions
Everything you need to know about making your home a Chilly's home.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location, though larger furniture items may require scheduled freight delivery.
Do you offer a warranty on Chilly's products?
Yes, all our home products come with a 12-month limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Affirm for eligible purchases.
Are your materials sustainably sourced?
At Chilly's, we are committed to the environment. We prioritize suppliers who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.